Privacy and terms

These terms do not restrict any mandatory rights granted to the customer by applicable regulations. In the event of a difference in interpretation between the French, English and German versions, the French version serves as the reference version, without depriving consumers of the mandatory protections applicable to them.

Last updated: 16 September 2026.

Privacy policy

Data controller

The controller responsible for the processing described on this page is Geoffroy ANDERLE, a sole trader operating under the trading name IA Déclic, established at 618 chemin des esserteaux 69480, SIRET 81435821400025.

For any questions about your personal data, you can write to contact@iadeclic.com.

Data collected

The contact form may collect your name, email address, optional telephone number, type of enquiry, preferred language, number of participants, city and country for in-person training, and your needs and availability.

When a training course is organised, we may also process the information needed for registration, the contract, invoicing, payment, attendance tracking and educational assessment. When a company enrols its employees, it provides us with some of this information.

Any session recordings are subject to separate information and consent. Depending on the scope announced before the session, they may contain the image, voice, displayed name or contributions of people who have agreed to be recorded.

Mandatory fields are identified on the forms. Without the necessary information, we may be unable to respond to your enquiry or organise the service. Please do not send sensitive data, confidential documents or information about third parties that is not necessary for your enquiry.

Purposes and legal bases

Data is used to respond to enquiries, prepare a discussion or quotation, organise and deliver training, provide follow-up, issue invoices and comply with our legal obligations.

Depending on the circumstances, this processing is based on:

• The pre-contractual steps you request and performance of the contract, when you personally request a service or enter into a contract with IA Déclic.
• Our legitimate interest in responding to enquiries and organising our activities, particularly for general enquiries and managing business contacts or participants enrolled by a company, while respecting individuals’ rights.
• Our legal obligations, particularly for invoicing and retaining accounting records.
• Your separate consent for optional session recordings in which you are identifiable.

Technical processing for security or audience measurement is detailed in the “Cookies, preferences and audience measurement” section.

Recipients and no marketing use

Your data is not sold. It is not used for newsletters or unsolicited marketing.

They are accessible to IA Déclic and, to the extent necessary for their tasks, to providers involved in website hosting, form transmission, email, videoconferencing, materials storage and payment management.

The services used are Cloudflare, Microsoft Teams, United Internet AG, Resend and MEGA. If you choose PayPal or bank transfer, the information needed for payment is also processed by the relevant payment provider or bank, particularly to meet its own legal obligations.

Some data may be disclosed to authorised authorities or bodies when required by law.

Possible transfers outside the European Economic Area

Where possible, personal data is processed within the European Economic Area.

However, certain technical providers used by IA Déclic may involve transfers of personal data to a country outside the European Economic Area, or occasional access to that data from such a country. This may occur in particular in connection with website security, form transmission, sending emails, videoconferencing, storing teaching materials, maintenance or technical support.

The main providers concerned are:

Cloudflare is used for the website’s technical functions, delivery, security, protection against attacks and, where applicable, form transmission. Depending on the services and settings enabled, Cloudflare may process technical data, such as IP addresses, connection logs, security data and information submitted through forms, from different countries. Any necessary transfers are governed by the European Commission’s Standard Contractual Clauses incorporated into Cloudflare’s data processing agreement.

Resend is used to send emails relating to contact forms, quotation requests and exchanges with people interested in training. Resend may process, in particular, the recipient’s email address, the subject and content of the message, technical sending and deliverability data, and any data included in messages. Where data is transferred outside the European Economic Area, Resend states that it safeguards these transfers through the European Union’s Standard Contractual Clauses and, where applicable, other applicable transfer mechanisms.

Microsoft Teams is used for remote appointments and training. Meeting-related data may include displayed names, email addresses, connection data, messages, shared files and, where applicable, participants’ images or voices. Microsoft provides for processing primarily within its EU Data Boundary for eligible services. However, certain access or transfers outside this area may be necessary in limited circumstances, particularly for support, security or service operation. These transfers are governed by Microsoft’s contractual commitments and safeguards, including the European Union’s Standard Contractual Clauses.

United Internet AG is used for email services and/or services associated with IA Déclic’s domain name. United Internet AG is established in Germany, within the European Economic Area. Data is processed there in accordance with the GDPR and German law. If a processor subsequently transfers data to a third country, the safeguards required by applicable regulations are implemented.

MEGA is used for the secure storage and sharing of certain teaching materials or recordings. Depending on the service and its configuration, data may be stored or processed in the European Union, Canada, Japan, New Zealand or other countries necessary for the service to operate. New Zealand benefits from a European Commission adequacy decision. For other possible transfers, the safeguards provided for by the GDPR are applied in accordance with the provider’s commitments and contractual documents.

Where necessary, transfers of personal data outside the European Economic Area are governed by the safeguards provided for by the GDPR: a European Commission adequacy decision, Standard Contractual Clauses adopted by the European Commission, or another appropriate protection mechanism.

You can obtain further information about possible transfers, the countries concerned and applicable safeguards by writing to contact@iadeclic.com, within the limits of what can be disclosed without compromising the security of the services used.

Retention periods

Data from a contact or quotation request is retained for as long as needed to process and follow up on it, then deleted when no longer useful, no later than three years after the last contact initiated by the person concerned, unless a separate, legally justified retention need applies.

When training is confirmed, the data needed to organise and follow up on it is retained throughout the contractual relationship. Documents needed to prove the contract or defend rights may then be kept in restricted-access archives for the applicable limitation period.

Invoices and accounting records are retained for the applicable statutory period, generally ten years for the accounting records concerned. This period does not automatically apply to all messages, teaching documents or recordings.

Authorised videos are accessible for three months from each recorded session, then deleted from IA Déclic’s active storage and access to them revoked. Recycle bins and backups are handled according to the following schedule:

Deleted files are removed from IA Déclic’s active storage and associated sharing links or access rights are revoked. Items placed in a recycle bin are permanently deleted within a maximum of 30 days, subject to the technical timeframes specific to the storage service used. Any backup copies retained by technical providers are deleted or overwritten according to their backup cycles, within a maximum of 90 days after the file is deleted from active storage, unless longer retention is required by a legal obligation, necessary for system security or required for the establishment, exercise or defence of legal claims.

Other retention periods are as follows:

Technical and security logs, particularly those relating to website access, abuse prevention, form transmission and sending emails, are retained for a maximum of twelve months from their creation. They are used solely to ensure security, detect incidents, prevent fraudulent use, diagnose malfunctions and, if necessary, establish or defend legal claims.

Participation and educational follow-up data needed to organise training, such as attendance records, organisational correspondence, assessments or any certificates issued, are retained throughout the contractual relationship, then archived with restricted access for five years from the end of the training, unless a different legal obligation or a longer retention need justified by a dispute applies.

Evidence of information and authorisation relating to session recordings, where a participant is identifiable through their image, voice, name or contributions, is retained for five years from the deletion of the recording concerned or the end of the contractual relationship, whichever is later. It is archived with access limited to those who need to know.

Language and theme preferences are stored locally in the user’s browser. They are not transmitted to IA Déclic and remain until deleted by the user, by the browser or when browsing data is cleared.

Technical data relating to emails sent via Resend, such as the recipient’s address, sending date, deliverability status and any error reports, is retained for a maximum of twelve months from sending, unless longer retention is necessary due to a security incident, a legal obligation or a dispute.

Your rights

Subject to the conditions laid down by applicable regulations, you may request access to your data, its rectification or erasure, or restriction of its processing. You may also request data portability where the conditions for that right are met.

You may object to processing based on legitimate interests on grounds relating to your particular situation. Where processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise your rights, write to contact@iadeclic.com. Proportionate verification of your identity may be requested if there is reasonable doubt. We normally respond within one month; an extension may apply under the conditions laid down by law, with notice given within the initial period.

The erasure of certain documents may be restricted by a statutory retention obligation or justified needs relating to the exercise or defence of rights.

If you believe your rights are not being respected, you may lodge a complaint with the French data protection authority, the Commission nationale de l’informatique et des libertés (CNIL).

Cookies, preferences and audience measurement

The website stores your language and display theme preferences in your browser’s local storage. You can change them on the website or delete them through your browser settings.

These preferences are not used for advertising or cross-site tracking. They are stored locally on your device with no automatic expiry, until you change them, delete them in your browser settings or clear your browsing data. This mechanism alone does not transmit them to IA Déclic.

The website uses Cloudflare Web Analytics to produce aggregate statistics on website traffic and performance. This tool provides information including pages viewed, referral sources, browser or device type, country or approximate geographical area, page loading performance and any technical errors.

Cloudflare states that its Web Analytics service does not set cookies, does not use browser local storage for audience measurement and does not create individual browsing profiles. It does not rely on advertising tracking or matching visits across multiple websites.

This data is used exclusively to measure the website’s audience, understand how it operates, detect any navigation problems and improve its technical performance and content. This processing is based on IA Déclic’s legitimate interest in ensuring its website operates properly and improving it.

Statistical data is accessible to IA Déclic and Cloudflare to the extent necessary for their respective tasks. It is not used to send targeted advertising, build individual profiles or track visitors on other websites.

Audience measurement data is retained by Cloudflare in accordance with its applicable settings and retention terms. IA Déclic does not use these statistics to directly identify visitors. For any questions about this processing, you can write to contact@iadeclic.com.

Read or write operations requiring your consent are carried out only after you agree. Strictly necessary operations or those covered by an applicable exemption do not require this consent. Where a consent choice is offered, you may refuse or change it as indicated on the website.

Terms of sale and service

Organising and confirming training

Training is offered on request. Submitting the contact form or requesting a quotation does not constitute an order and does not trigger any payment.

Before any commitment is made, the customer receives information about the syllabus, objectives, prerequisites, duration, dates, format, required resources, number of participants, total price and any additional costs.

Enrolment is subject to a written agreement and, where vocational training regulations require it, an individual training contract or training agreement suited to the customer’s situation. These terms are provided before the contract is concluded in a format the customer can retain.

Prices and payment methods

Prices and payment deadlines are specified in the quotation, contract or training agreement. Displayed prices carry the statement “VAT not applicable under Article 293 B of the French General Tax Code (CGI)” only while that regime actually applies to IA Déclic; the contractual document specifies the tax treatment of the service.

The launch offer is valid until 31 December 2026, at the prices and on the terms stated in the quotation accepted during its validity period.

Accepted payment methods are bank transfer, PayPal and cash, within applicable legal limits. Customers receive an individual invoice when they personally pay their share; a single invoice may be issued to the organisation purchasing and paying for the entire service.

Paid subscriptions to AI tools are not included. No paid subscription is required to follow the agreed programme; the necessary tools and equipment are announced before enrolment.

Payment by individuals

For individuals, IA Déclic provides for a fourteen-day period after conclusion of the contract before collecting any payment or starting any training.

For vocational training undertaken individually and paid for by the participant, the first payment does not exceed 30% of the agreed price. The balance is paid in instalments as training progresses, according to the payment schedule provided before signature. Full payment at booking is not offered.

For a fifteen-hour course, the standard payment schedule is 30% after expiry of the fourteen-day period and before the first session, 30% after five hours have been delivered, 30% after ten hours have been delivered and 10% on completion. Any other schedule is specified in the contract and complies with applicable mandatory rules.

Payment by companies and other organisations

For a purchasing company or organisation, the deposit and payment of the balance are set out in the quotation or training agreement. These arrangements cannot override any statutory protection applicable to the customer.

In business relationships to which these rules apply, any late payment gives rise, without prior reminder, to late-payment interest on the unpaid amount at the European Central Bank refinancing rate applicable to the relevant half-year plus ten percentage points, which may not be below the statutory minimum, together with a fixed recovery-cost charge of €40 per unpaid invoice. Additional compensation may be claimed on provision of supporting evidence where costs incurred exceed that amount, subject to the conditions laid down by law.

This late-payment interest and fixed charge do not apply to consumers.

Group training

The total price and, where applicable, the amount payable by each participant are set before signature, based on the agreed group size. A subsequent reduction in participant numbers does not automatically increase the price of contracts already concluded with other participants.

Any change to the price or essential features requires prior written agreement. If a minimum number of participants is required for the course to go ahead, that threshold, the confirmation deadline and the consequences of not reaching it are announced before any commitment is made.

A participant may be replaced before the start, subject to prior notice, fulfilment of the prerequisites and IA Déclic’s agreement. The necessary documents are then updated.

Right of withdrawal

Where a distance or off-premises contract falls within the scope of the French Consumer Code, the consumer generally has a statutory period of fourteen days from its conclusion to withdraw without giving a reason or paying any fees. Statutory rules on calculating and extending the period apply.

The consumer may use the withdrawal form supplied with the contract or send any unequivocal statement to contact@iadeclic.com or IA Déclic’s business address. Use of the form is not mandatory.

For a natural person who funds their own vocational training, the ten-day period provided for in Article L6353-5 of the French Labour Code remains applicable, with the option to withdraw by registered letter with acknowledgement of receipt. IA Déclic contractually extends this option to fourteen days and also accepts notification by email, without restricting other applicable statutory rights.

Any amounts received are refunded no later than fourteen days after notification of withdrawal, using the same payment method unless another fee-free method has been expressly agreed.

Under IA Déclic’s arrangements for individuals, no training or paid access to learning resources begins before the fourteen-day period expires. No early waiver of this right is requested.

Cancellations and rescheduling

All cancellation or rescheduling requests must be sent in writing to contact@iadeclic.com. The provisions below do not restrict statutory withdrawal rights or the rules on force majeure.

Outside the right of withdrawal, cancellation notified at least fourteen calendar days before the start of training is free of charge. Amounts received are refunded within fourteen days. Rescheduling may be requested within the same timeframe, subject to availability and written agreement on the new dates.

For cancellation notified less than fourteen calendar days before the start, compensation may be requested, not exceeding the lower of: 20% of the tuition price of the cancelled service, or the actual net loss substantiated by IA Déclic. Avoided costs and revenue from a replacement participant or reallocation of the place are deducted. The customer may request a breakdown of the calculation.

This compensation is not payable in the event of valid withdrawal, force majeure or cancellation attributable to IA Déclic. It is not charged in addition to full payment for services not delivered. Late rescheduling without charge may be agreed where organisational arrangements allow, but is not guaranteed.

Amounts already paid are credited against what is actually owed. Any excess is refunded within fourteen days after notification of cancellation, without deducting costs that have not been substantiated by that date.

Absence, interruption and force majeure

The customer must report any absence as soon as possible. An individual session not delivered because of their absence is subject to the late-cancellation rules above, without automatic full charging.

For a group session that actually took place and remained accessible to the participant under the agreed arrangements, the corresponding contractual share remains payable despite their absence, subject to their statutory rights, force majeure and any breach by the provider.

If training is discontinued partway through, services already delivered are payable at their contractual value. Where there is no separate price breakdown, the amount is calculated pro rata according to hours delivered relative to the total duration.

Cancelled future sessions are subject to the cancellation rules above, with the fourteen-day period assessed against the dates of the sessions concerned. No calculation may result in charging twice for the same service or loss.

Where a duly recognised force majeure event prevents a participant covered by an individual vocational training contract from attending training, they may terminate the contract; only services actually delivered are payable in due proportion to their contractual value. Any excess amounts received are refunded within fourteen days.

Cancellation by IA Déclic and technical incidents

If IA Déclic must cancel training, the customer may accept rescheduling to an agreed date or obtain a refund within fourteen days of amounts paid for services not delivered. The customer is not required to accept a credit note or a new date.

If a technical incident attributable to IA Déclic prevents a session from taking place, the undelivered time is rescheduled free of charge or refunded. If the participant experiences technical difficulties, the parties seek a reasonable solution, taking into account the resources announced and the circumstances.

These provisions do not deprive the customer of any other rights or remedies granted by law.

Recordings

Sessions are recorded only after prior information and separate consent from the people concerned. The scope of the recording and its recipients are specified before the session.

Refusing to be recorded does not prevent participation in the training. IA Déclic arranges participation without capturing the person; if this is not technically possible, the session is not recorded.

Videos are intended for educational review and accessible only to the announced recipients through non-public access. They are available for download for three months from each recorded session, then deleted from IA Déclic’s active storage and access revoked, as detailed in the privacy policy.

Downloaded copies are reserved for the personal educational use of authorised participants. Their publication, transfer to third parties or commercial exploitation is prohibited without the necessary permissions. Deleting files held by IA Déclic does not automatically delete copies already downloaded.

Consent for educational use does not authorise advertising use, sale of the videos or submission to an AI tool for another purpose. Any separate use requires an appropriate framework and, where required, specific consent.

In-person training

In-person training is arranged by quotation. Travel, any accommodation and venue costs payable by the customer are itemised, or determinable under expressly accepted arrangements, before any commitment is made.

No unaccepted additional charge is added. The location, necessary equipment and any adaptations are agreed before training begins.

Teaching materials and use of AI tools

Participants may use the materials provided for their personal learning needs and internal professional practice, while respecting their authors’ rights. Resale, publication or distribution to third parties requires permission, subject to statutory exceptions.

Participants remain responsible for their decisions and how they use results produced by AI tools. These results may be inaccurate and must be verified, particularly for legal, medical, financial, technical or other sensitive uses.

Exercises preferably use fictional or anonymised data. Participants must not submit personal data, customer documents or confidential information to an AI tool without appropriate authorisation and safeguards.

The training does not guarantee income, employment, commercial results or the consistent accuracy of any tool. These precautions do not release IA Déclic from its own contractual and legal obligations or from diligently delivering the agreed service.

Governing law and dispute resolution

These terms are governed by French law, without depriving consumers of the mandatory protections applicable to them.

If a difficulty arises, the customer may send a written complaint to contact@iadeclic.com or IA Déclic’s business address. IA Déclic acknowledges receipt and provides a reasoned response within thirty days, unless a particular difficulty is explained to the customer.

Following an unresolved prior written complaint, the consumer customer may refer the matter free of charge to the consumer mediator responsible for IA Déclic: Geoffroy ANDERLE, 618 chemin des esserteaux 69480 Lucenay - FRANCE. The referral procedure and admissibility conditions are available from this mediator.

If no amicable resolution is reached, the competent courts are determined in accordance with applicable statutory rules. No clause requires consumers to use a court chosen exclusively by IA Déclic.